Tips for Describing Your Computer Problems to Your IT Provider

If you are having technology issues with your computer system or software that is not performing up to your expectations, it is time to consult a professional who can ascertain the cause of the problem and find a solution quickly and efficiently for your company.  Here in White Plains, research shows that the level of education ranks among the highest in the U.S. so finding a qualified and experienced professional to handle your IT needs will be an easy job to do.  The only challenge for you will be to accurately describe the problem that you are having to your IT provider in a way that he can understand and begin to develop a plan of action.  Let’s look at some of the basic information that you need to gather before you contact your expert.

IT

IT Provider

Working with courteous computer support experts in White Plains will keep your business operations running like a well-oiled machine

1.       Know exactly what your error message says if you are getting one on your screen. This is a time to be exact, which is what your IT provider will expect, so that he can quickly ascertain the problem.

2.       Explain precisely what your computer is doing if it isn’t working properly.  Let your provider know if it continually shuts down, if the screen is scrambled, or if you are having additional problems.  The expert will want to know when the problem began and how long it has been going on. He’ll also probably ask you if there are other issues that started at the same time.

3.       Tell your IT provider what you’ve done to investigate and perhaps troubleshoot your problem.  You should keep notes about what you have tried and the responses that you received when performing these actions so that your technician will have a complete picture of the things that you have already tried.

4.       Have there been any changes since the problem began to occur?  You should inform your IT specialist if the computer is shutting down more often or if different error messages are now being seen.  The more information that you provide, the faster your expert will be able to find a solution for your issue.

5.       Be clear, concise, and calm when speaking with your IT provider.  Remember to state your problem in a clear and concise manner and be courteous.  Computer problems can be a source of major frustration but remaining calm will help to find a solution quicker and with greater success.

When you find exceptional computer support in White Plains, be sure to communicate clearly and to say thank you for their time and efforts.  Your IT provider didn’t create the problem but with his knowledge and expertise he can ascertain the source of your problem and fix it efficiently for you.  Make notations of all the procedures that you attempt and make sure that you inform your expert about every detail of the problem that you are experiencing so that he can get your systems up and running without delay.

One Response

  1. Anne Demoss October 31, 2013
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